Our standard service is based on a 24-hour turn-around time from receipt of your order. However, there are times when that is not quick enough, in which case we can have documents on your desk within three hours if you request it.

Hospitals sometimes need patient records out of office hours. Can you fulfil that requirement?

Yes. Even if its four a.m. on a Sunday morning. If you need them, you’ll get them.

How do I request a file?

Simply telephone us or order the files retrieval via our secure on-line ordering system. We (bar) code every item you give us, so getting hold of exactly what you want is not a problem.

Everything is stored on steel shelves in modern, protected premises.

How long can you keep my documents?

As long as you want us to look after them. There is no lower or upper limit.

Will you destroy anything?

Upon receipt of your written instruction we will be happy to arrange disposal of files. Otherwise, we will not destroy anything.